Why You also Need a Client Happiness Specialist!
NOTE: We’ll continue the series on “acedia” next week.
You’ve no doubt heard Pharrell Williams’ “Happy” song/video. If you haven’t, take 4 minutes to get a little happy:
I recently hired a Client Happiness Specialist. Don’t have one? You need one too! Why? I believe you want to live a life of no regrets. I believe you want to let yourself be happy, too.
Let me share my unsurprising epiphany: what we all long for is to be happy. If you ask a new parent what she wants for her child, she’ll likely say, “to be happy and healthy.” If you ask someone on his deathbed what he wish he’d done differently, he’ll likely say, “I wish I allowed myself to be happier.”
Many business owners I know don’t allow themselves be happy! They bemoan the fact that they are stuck (by choice?) wearing so many hats that don’t suit them. They’ve misplaced their Big Why. They think being a business owner means wearing most, if not every, hat. They feel stuck in that overwhelming role. Until last year, I knew better but was no different from many of you. (more…)